Terms & Conditions

Effective date: September 1, 2025

These Terms & Conditions ("Terms") govern your use of xnet.co and our services. By accessing the site or using our services, you agree to these Terms.

Eligibility and acceptable use

  • You must be 18+ and, if acting on behalf of an organization, authorized to do so.
  • Don't misuse the site (e.g., attempt to breach security, disrupt services, or engage in illegal activity).
  • We may update, suspend, or discontinue features at any time.

Submissions and accounts

  • If you submit information or create an account, you agree it is accurate and kept current.
  • Don't submit payment card data or medical/PHI via site forms or SMS.
  • You are responsible for activity under your account and for maintaining confidentiality of any credentials.

Intellectual property

All site content is owned by Excel Networks LLC or its licensors and protected by law. You may not copy, modify, or distribute content without permission, except as allowed by law.

Third-party links

The site may link to third-party sites/services. We aren't responsible for their content or practices.

Disclaimers

The site is provided "as is" and "as available" without warranties of any kind. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by law.

Limitation of liability

To the maximum extent permitted by law, Excel Networks LLC and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from or related to your use of the site or services.

Indemnity

You agree to defend, indemnify, and hold harmless Excel Networks LLC from claims arising out of your misuse of the site or violation of these Terms.

Governing law and disputes

These Terms are governed by the laws of South Carolina, USA, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in South Carolina, unless we agree otherwise in writing.

Changes to Terms

We may update these Terms from time to time. Continued use after changes means you accept the updated Terms.

SMS / Text Messaging Terms (10DLC)

Program name: XNET Alerts

Program description: After you opt in, you may receive support updates, security advisories, account notices, and one-time passcodes (OTP).

  • Sending numbers: +1 888-438-9638; +1 843-438-9638 (E.164: +18884389638, +18434389638).
  • Message frequency: Message frequency varies (OTPs are sent on demand when you request a code).
  • Cost: Message and data rates may apply.
  • Opt-out: Text STOP to end. You may also text END, CANCEL, or UNSUBSCRIBE. You'll receive a final confirmation. To rejoin, text START or JOIN.
  • Help: Text HELP, email privacy@xnet.co or call 1-888-GET-XNET.
  • Privacy: See our Privacy Policy. We do not sell or share consumer PII with third parties for marketing.
  • Eligibility: U.S. users aged 18+.
  • Consent is not a condition of purchase or service.
  • Carriers are not liable for delayed or undelivered messages.
  • Use restrictions: Do not use SMS for emergencies or to send sensitive data (e.g., no PHI).

Contact

Excel Networks LLC
331 East Main St. Suite 200
Rock Hill, SC, USA

Email: privacy@xnet.co
Phone/SMS: 1-888-GET-XNET