Privacy Policy
Effective date: September 1, 2025
Who we are
This Privacy Policy explains how Excel Networks LLC ("Excel Networks," "XNET," "we," "us," or "our") collects, uses, and protects information when you use xnet.co, related pages, and our services—including the SMS text programs described below. We operate from 331 East Main St. Suite 200 Rock Hill, SC, USA.
Information we collect
- Directly from you: name, business email, phone number, company, job title, and any message you submit via forms, phone, or SMS.
- Automatically: IP address, basic device/browser information, pages viewed, and essential server logs/cookies used to operate and secure the site.
- Please don't send sensitive data: Do not submit payment card data or medical/PHI through site forms or SMS.
How we use information
- To respond to inquiries, provide quotes, deliver support, and operate our services.
- To send service-related communications, including SMS if you opt in.
- To maintain security, prevent abuse, debug, and improve site performance.
- To comply with law and enforce our Terms.
SMS / Text messaging (10DLC)
If you opt in to XNET text programs (e.g., "XNET Alerts"), we may send: support updates, security advisories, account notices, and one-time passcodes (OTP).
- Sending numbers: +1 888-438-9638; +1 843-438-9638; (E.164: +18884389638, +18434389638).
- Message frequency: Message frequency varies.
- Cost: Message and data rates may apply.
- Opt-out: Text STOP to end. You may also text END, CANCEL, or UNSUBSCRIBE. A final confirmatory text may be sent. To rejoin, text START or JOIN.
- Help: Text HELP, email privacy@xnet.co, or call 1-888-GET-XNET.
- Consent is not a condition of purchase or service.
- Eligibility: U.S. users aged 18+.
- Carriers are not liable for delayed or undelivered messages.
- OTPs are sent on-demand when you request a code and may expire.
How we share information
We do not sell or share consumer Personally Identifiable Information (PII) with third parties for marketing.
We may disclose information to:
- Technical service providers needed to run the site and messaging (e.g., hosting and telecommunications carriers), under agreements requiring they use it only to provide services to us and protect it;
- Governmental or legal authorities when required by law or to protect rights and security;
- A successor entity in a merger or acquisition, subject to this Policy.
Cookies and similar technologies
We use essential cookies/server logs for operations, security, and basic usage understanding. We do not use third-party marketing analytics or advertising cookies.
Data retention
- Leads & contact forms: 24 months
- Server/error logs: 12 months
- SMS consent and opt-out records: 48 months after the last message
When no longer needed, data is securely deleted or de-identified.
Security
We use reasonable administrative, technical, and physical safeguards (e.g., encryption in transit, least-privilege access, monitoring). No method is 100% secure.
Your choices and rights
- SMS: reply STOP at any time.
- Email: use the unsubscribe link or contact us.
- Cookies: adjust your browser settings.
- U.S. state privacy rights (where applicable): request access, correction, or deletion by emailing privacy@xnet.co
Children's privacy
Our site and SMS programs are intended for individuals aged 18+. We do not knowingly collect data from children.
International users
Our services are operated in the United States. By using them, you consent to processing in the U.S., which may have different data-protection laws than your country.
Changes to this Policy
We may update this Policy from time to time. The "Effective date" above reflects the latest version.